About Us

At TransitCare we provide transport and social engagement services to assist the elderly, the socially isolated and younger people with disabilities so that they can live independently in their own homes and remain connected to their communities.

We operate our own fleet of mostly disability accessible vehicles called Community Flyers which are a pre-booked and shared service providing door-to-door transport for our clients.

We care for clients who live in Brisbane South, Logan and Redlands Cities and Townsville and surrounding areas.

As a not-for-profit organisation we are supported by Federal and State funding.

Our Vision, Purpose and Values

Our Vision

Connecting people to their communities.

Our Purpose

Supporting access to community inclusion, participation and independence.

Our Values

  • Safety – We will  not compromise safety.  We work to protect ourselves and others and aim to achieve an injury-free workplace.
  • Service – We maintain the highest levels of service and act with integrity, empathy and professionalism.
  • Relationships – We work collaboratively with our colleagues, clients, partners and suppliers to promote growth and opportunities for all.
  • Quality – We work within a quality framework to continuously improve our service provision.
  • Sustainability – Our actions are sustainable and ethical.  Our first priority is to ensure the longevity of our service. We look for ways to minimise our environmental impact on the communities in which we work.

Our History

Our consumers are the most important part of our organisation. Their needs control what we do and what needs to be done in order for us to deliver the service they are entitled to. For our organisation to continue to be the best, our consumers’ needs must reign supreme.

Always.

Ann Langley, Founding Chair 

Logan and surrounding areas

In 1992, founding Chairman, the late Ann Langley (1932 – 2012), helped form a support group for people with MS (Multiple Sclerosis). One of the aims of the group was to assist with transporting each other to the Royal Brisbane Hospital and to physiotherapy at the MS Centre at Dutton Park.

The initial service was voluntary, with the passengers simply reimbursing the fuel cost to the driver. However, as the needs of the group grew, so too did their concerns about the risk of litigation if there was an accident. This led to the group making a submission for funding to create a formal transport service for people with disabilities to get to medical appointments.

LANDS was originally incorporated in 1994 as Logan and Albert North Disability Services. Within a short time vehicles had been purchased, volunteer drivers found and community transport was up and running in Logan. Further to that, in 1995 an agreement was made with Queensland Ambulance Service to carry some of their clients too, which made the organisation the first Community Transport organisation to do non-urgent medical transport.

LANDS was officially rebranded to TransitCare Ltd in 2012 to better reflect the organisation’s service offering and future plans.

From our humble beginnings, a lot of hard work and the many people who gave selflessly of their time, the company has grown into Southeast Queensland’s leading Community Transport Service.

Townsville and surrounding areas

TOTTS INC (Townsville and Thuringowa Transport Solutions) traded under the business names of NQ Community Transport and NQ Community Connect.

The organisation was incorporated as of June 17, 2005 after a transport need for the elderly and socially isolated was identified.

We began with a single vehicle operation and have evolved into a much larger organisation with our own diverse fleet. While many of our day to day activities involve transporting our members from point A to point B, we’re always taking on bigger challenges. 

The organisation was not just about transport and we also offered other social services for our clients, to enhance their well-being.

Townsville and Thuringowa Transport Solutions rebranded to Community Flyer in late 2013.

Our transport depot, which is located in Everett Street, Townsville, was graciously donated and built by local businessman and philanthropist B.M Webb. Mr. Webb pledged he would provide TOTTS INC with a block of land and fully finance the construction of a transport depot.

 

 

Our Board

TransitCare Ltd has a very strong board to oversee the organisation, with representatives from the third sector, private business, and local government.

DOWNLOAD: Constitution of TransitCare Ltd

Peter Emery

Chairman

BA, LLB, Grad. Dip Mgt, FAICD, FAIM, FFIN, FGIA, FCIS, Member Law Society of Queensland

Peter is a qualified lawyer who has 35 years’ experience in business management as a company director, general manager and consultant. He has extensive knowledge of and lectured in law at Macquarie School of Management for the MBA programme and also presents in the areas of governance, directors duties and not-for-profit for the Australian Institute of Company Directors.

Peter was the CEO of a listed company and has wide experience serving with not-for-profit organisations.  He currently serves as Chairman of the board of TransitCare Ltd as well as being a current director of QCOSS and experience as the interim CEO of RSL Care.

 

Noel Lord

Director

MAICD, DFP, SFFIN

Noel has many years of experience in the financial planning and management sectors, and is well experienced in coaching people and leading business development.

He is currently the Queensland State Manager of CommSec and has worked as a consultant to a number of businesses throughout his career.

Previously Noel has been on the board of Autism Queensland and was a member of the Juvenile Diabetes Research Foundation advisory board.

He is a Senior Fellow of the Financial Services Institute of Australasia and a Member of the Australian Institute of Company Directors, and holds a Diploma of Financial Planning. Noel recently completed the NeuroLeadership Institute Brain Based Coaching and is passionate about making a difference in the organisations he works with.

 


Bob Morton

Director

Bob is currently co-founder and General Manager of Client Engagement with the Property Clearance company. A position he has held since 2016. His prior roles include several executive roles with IBM over a 14 year period, including General Manager of IBM Queensland.

Before joining IBM in 2001 he had a successful 10 year career at gen-i Ltd in New Zealand holding positions including General Manager of Client Marketing and General Manager of the Southern Region.

Bob holds a Bachelor of Commerce and Administration degree from Victoria University in Wellington New Zealand.

Nadia Taylor

Director

BA(IR), LLB, EMBA, FAIM, CAHRI

Nadia is an executive Director of Livingstones, a national Industrial Relations, Human Resources and Organisational Development consulting firm.

Nadia has delivered industrial relations and human resources services to organisations nationally for nearly 20 years across many industries, with specialties in education, business services, utilities, transport, health services and not-for-profit. She is focused on aligning an organisation’s operations with its strategic vision through innovative human resource practices, including courageously addressing the most challenging aspects of people management. Nadia has a passion for innovation and cutting-edge business solutions and her strength lies in being able to see into the horizon. Her charismatic and natural transformational leadership style motivates and inspires all those that work with her to go along the journey with her.

Since her appointment as Director in 2008, Nadia has led the Livingstones marketing, growth and innovation board profiles, and now oversees all strategy & business operations. Nadia has significant hands on management and board experience.

In the past two years, Nadia has successfully reviewed and restructured Livingstones leadership and service teams to create broader specialised teams better able to deliver the best possible people solutions. She has also led the Livingstones expansion in to Sydney.

 

Alan Warren

Director

Alan is a former Divisional Manager and CFO of Brisbane Transport, a $400 million business unit of Brisbane City Council. The business comprised 2,600 staff, 1,220 buses and carried up to 80 million passengers per year.

Prior to moving to Brisbane Transport, as the Manager, Financial Planning for Brisbane City Council. Alan coordinated the development and monitoring of Council’s $1.4 billion budget.

He is a graduate of Macquarie University and a qualified accountant. He has a passion for promoting great customer service in the organisations he has served, with friendliness as the key focus.


Scott Dorries

Director

FCPA, FGIA, GAICD, BBusAcctg

Scott is a qualified accountant with over 25 years work experience in roles including Chief Financial Officer, Executive Manager – Finance, and General Manager – Finance and Operations.  He has multiple industry sector experience ranging from banking and finance, transport and logistics, early childhood education, and member and community services in the not-for-profit, public (State and Local Government) and private sectors organisations. 

As a Fellow CPA, Fellow GIA, and Graduate of the Australian Institute of Directors, Scott is also a non-executive director and treasurer with Beaucare (Community Care Provider), Tallebudgera Surf Life Saving Club (Community Surf Safety Provider), and Robertson Scout Group (Youth Development Services).  He has strong skills and experience in strategic planning, commercial management, corporate governance, mergers and demergers, acquisitions and new entity formations, risk and human resources management. 

A creative and strategic thinker, Scott offers extensive customer and community service knowledge and leadership experience to produce innovative insights and make sustainable, strategic, collective, ethical, and individual decisions. 

Scott is passionate about realising benefits for the community and keeps the community safe as a volunteer lifesaver, patrol captain, former Nipper age manager and as a qualified pool lifeguard at Tallebudgera beach on the Gold Coast.

Our Executive Team

The day to day leadership of TransitCare is shared by a team of skilled and committed professionals dedicated to ensuring the long-term sustainability and growth of the organisation.


Terry O’Toole 

Chief Executive Officer

Dip Bus Mgt

Terry is a vastly experienced Corporate Executive. He was Chief Operating Officer of a national waste management and transport operation for six years prior to joining TransitCare Ltd as their COO.  For the past four years he has held the role of CEO of TransitCare.

Previously, Terry spent 25 years in retail management (fast moving consumable goods) and was working as a senior executive in an array of business both public and privately owned.

Terry provides hands on management experience to the organisation and mentoring to the executive management team. He is an operational expert who is focused on providing TransitCare the internal capability to be NDIS compliant and to grow its reach and scale.

Terry is a member of the AICD and sits on two boards – the TDSA in Queensland and ACTA as the Vice Chairman.  He continues to agitate for the rights of clients to ensure that they are provided with the best services possible. Terry attends many forums where his transport expertise is called upon to provide clear strategy and direction for the sector.

 

Francine Wicks

People and Quality Manager

B Bus. Mgt

 Francine is an HR Practitioner who adds value through her people and systems focus, driving quality outcomes. Francine has a Bachelor of Business and more than 20 years’ experience managing human resources, safety and quality systems. She has worked in both the private and not for-profit-sectors in a career that has spanned transport, manufacturing, automotive safety and mining industries.

Francine’s mission is three fold: to make our quality systems as simple and accessible as possible; to use those systems to improve the level of service we provide to our clients; and to provide our employees and volunteers with the safest possible environment and work processes.

Gary Panlook

Operations Systems Manager

Dip Mgt, Dip Aerospace Engineering

Gary has a wide-ranging career and previously worked for over 30 years in the aerospace industry sharing his time between Defence and commercial enterprises. He has travelled extensively throughout Australia and overseas examining the management systems of successful companies.  These include change programmes, quality management systems and the resulting computerisation of the workplace. 

He most recently worked for six years with Griffith University facilities management prior to joining TransitCare in 2016 as Operations Systems Manager. In this role, he is focused on improving the technical aspects of scheduling and dispatch technologies.

 

Kerryn Prentice

Finance Manager

Bus (Acc), CPA, GIA (Cert), JP (Qual)

Kerryn is a qualified accountant with more than 25 years’ experience in government, private and not-for-profit organisations. She has previously held positions as Finance and Corporate Services Manager and Financial Accountant at two not-for-profit organisations. Her career has covered all aspects of finance and administration with other positions including Auditor and Company Accountant.

Kerryn is experienced in the preparation of board and management reports, as well as in the drafting and implementation of policies and procedures. She previously served as a board member and chair of the Finance, Risk and Audit Committee at YWCA Queensland.

Kerryn is interested in financial accounting, governance and providing value to an organisation with both financial and non-financial information. She enjoys working in the not-for-profit sector as it gives her greater purpose by assisting the wider community.

Sustainability and Continuous Improvement

ISO9001 and ISO14001 Accreditation

We underwent accreditation audits in March 2013 for the internationally recognised standards of ISO 9001 Quality Accreditation and ISO 14001 Environmental Accreditation.

Our environmental, social and economic sustainability is enhanced by participating in this programme which is designed to reduce our carbon footprint.

Environmental Management System

 We aim to achieve Continual Improvement in our environmental performance by implementing an Environmental Management System (EMS).

The Environmental Management System applies to all TransitCare Ltd operations and services and works with staff and key stakeholders to define objectives and targets to minimise our environmental footprint.

DOWNLOAD: Environmental Policy PDF

DOWNLOAD: Quality Policy PDF

Reconciliation Action Plan

Message from the CEO

It gives me great pleasure to present our inaugural Reconciliation Action Plan (RAP).

Our Reflect Plan defines our commitment to join national efforts towards reconciliation, strengthening relationships between Indigenous and non-Indigenous Australians.

At TransitCare, we believe that we have a responsibility to explore opportunities for cultural understanding, and initiate meaningful and respectful working relationships with Aboriginal and Torres Strait Islander Peoples and organisations.

For nearly 25 years we have supported those in the community who are transport disadvantaged, looking after the people with the greatest need to access community inclusion and participation. TransitCare has a number of successful associations with Aboriginal and Torres Strait Islander stakeholders, yet we acknowledge that learnings must endure and we are grateful to be guided by Aboriginal and Torres Strait Islander voices. This RAP will add depth to our relationships with these partners and assist us to embed greater cultural awareness across all levels of our business.

Our staff overwhelmingly supported the development of a RAP and our teams are committed to participating in these initiatives. We have a highly motivated and diverse workforce and we hope to become an employer of choice for Indigenous Australians and build on that diversity.

TransitCare is proud to be joining the ever-growing movement of people making a difference and we look forward to an exciting journey of Reconciliation.

Terry O’Toole
Chief Executive Officer

Artwork

TransitCare has a centre of spiritual connection that will guide and establish the organisation to unite with each other, the environment and the Aboriginal and Torres Strait Islander community. TransitCare will focus on being a major contributor to the Closing the Gap initiative which is enhancing health outcomes for Indigenous Australians.

Connecting lines pave their way within circles of the communities, enabling TransitCare to expand across the universe embedding a system of mutual values, beliefs and practices, whilst establishing strong partnerships.

About the Artist: Charlie Waters

Charlie is from the Kamilaroi tribe and he grew up in St George, South West Queensland.

Charlie started drawing at an early age, sketching animals then moving onto landscapes in his early teens. Although he achieved high grades for his art whilst at school, his passion was put on the shelf as he moved into adulthood. Many years had passed before Charlie took up painting again but it was within a different medium – Photography and Digital Art.

He has created amazing works in this new age of digital art, combining traditional forms of the genre with contemporary digital effects.

Charlie also loves the bush which takes him to areas where didgeridoos and traditional artefacts are sourced. Making didgeridoos, artefacts and painting them gives him the opportunity to keep his brush strokes up to date, combining traditional colours with new and exciting colours of our modern world.

Charlie has worked within the Aboriginal health and educational systems for many years and also ran his own consultancy and training business which later took him into the business environments of construction. He has provided his services to mining companies, community organisations, child safety, Department of Communities, the cotton industry and employment service bodies.