As of Thursday 12 March, the World Health Organisation (WHO) has declared COVID-19 a pandemic. This has not as yet caused any changes in the approach of the Federal and State Governments that affect the operations of TransitCare and TOTTS.

The general advice from both the Australian Dept of Health and the WHO remains unchanged.

For the wellbeing of our clients and staff, if you are unwell and particularly if you have flu like symptoms or signs of vomiting or gastro, please do not travel with us.

If you become unwell and think you may have symptoms of coronavirus (fever, flu like symptoms, shortness of breath) seek medical attention. Call ahead to your doctor to book an appointment and inform them about your symptoms, travel history and any recent close contact with someone who has the virus. If you have serious symptoms such as difficulty breathing call 000 for urgent medical attention.

If you have travelled with TransitCare over the past few weeks and have been diagnosed with this virus, please let us know as soon as possible.

The best way to protect yourself against COVID-19 is by frequently cleaning your hands. By doing this you eliminate viruses that may be on your hands and avoid infection that could occur by then touching your eyes, mouth, and nose. Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water

Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

Our drivers are equipped with antibacterial wipes and Glen 20 to enable ongoing cleansing and the vehicles are fully cleaned at the end of each shift.

If clients or their families have any questions or are feeling worried about your travel with TransitCare, please phone our Contact Centre on 1300 153 636 to discuss your concerns.