Have a question about our services? See our Frequently Asked Questions


Frequently Asked Questions

What is the Community Flyer?

We are a pre-booked door-to-door shared transport service for the transport disadvantaged, frail aged, younger disabled people and their carers who live in the Logan and Brisbane South areas.

How do I register to use the Community Flyer?

You can register by calling 1300 463 593. We will not exclude anyone from accessing the service on the grounds of gender, age, marital status, religious or cultural beliefs, political affiliation, particular disability, ethnic background, sexual preference, financial circumstances or the circumstances of their carer.

Can someone travel with me?

Carers can be picked up from the same address as the travelling client. Each client is allowed one carer per trip.

How does it work?

We offer a door-to-door service that picks you up from your home and takes you to your appointment, within 20km of your suburb and within our operating region of Logan and Brisbane South.

Where do we go?

We can transport you anywhere within 20km of your home within Logan and Brisbane South. You can book us for:

  • hospital and medical appointments
  • shopping/banking
  • social outings/visiting friends and relatives

I have a mobility aid, can I travel with you?

Yes. When you register to use TransitCare Ltd please let us know what type of mobility aid you have and we will make a note of it on your file. We need to know so we can allocate the correct vehicle to you.

How much does it cost?

There is a cost involved, which varies depending on the distance travelled. Ask us for more information or refer to the Fees page.

How do I make a booking?

Bookings can be made between 7.30am and 5pm, Monday to Friday. Please try to book your transport two working days prior but you can book up to 10am the day before you need to travel. For example, if you wish to travel on Monday you must book before 10am on the previous Friday. If you have a regular appointment that occurs at the same time on the same day every week, you can make a permanent booking. This means you do not have to call us every week.
The call centre consultant will need to know:

  • Your name and address
  • The day and date that you wish to travel
  • The time of your appointment (NOT the pick up time)
  • The physical address of your destination
  • If you have a carer travelling with you
  • If you or your carer use a mobility device
  • The return time for pick up from the destination address

To make a booking, call us on 1300 463 593 or send an email to bookings@transitcare.com.au

Can I take a child with me?

TransitCare Ltd does not provide child safety seats. It is the law for all children up to seven years of age to be correctly restrained according to their size and age. Children aged seven years or more must use the adult seatbelt.

I don't speak English, can you help me?

Our staff speak several different languages which include Malay, Bahasa Indonesia, Burmese, Mandarin, Cantonese, Filipino, Fuzhou, German, Greek, Hindi, Punjabi, Japanese, French, Hungarian, Samoan, Spanish, Urdu, Tamil, Kanda and Malayalam.  We also work with interpreters so if your chosen language is not listed, please let us know so we can arrange for someone to call you.

How many shopping bags can I take on board?

TransitCare Ltd has a limit of four large canvas bags when using the Community Flyer for shopping.

Can I take my dog or cat on board?

All animals are to be securely restrained, using either a restraint or in a suitable cage or container. Clients are responsible for supplying the restraint or cage. Guide dogs do not need to be restrained whilst in transit.