Why choose TransitCare?
Getting you out and about with trust, care and respect.
Why Choose TransitCare
We work hard to deliver the best service to our clients
We promise to treat you with dignity and compassion and to provide safe and suitable transport. We will do our very best to:
- be on time
- make your trip comfortable and safe
- bring a vehicle which suits your needs
- keep you informed about your trip
- arrange activities and events which are accessible and enjoyable.
Why Choose TransitCare
Door-to-door service
Our clients love our door-to-door service. Your TransitCare driver will meet you at your front door and help you to the vehicle if needed. Your shopping bags or mobility aids will be placed in the vehicle for you.
When dropping you at home, your driver can assist you to your front door, carrying items for you if needed.
Importantly, if our driver comes to you door and can’t get in contact with you, they will take the time to check you are okay. We think the extra care we provide sets us apart from other transport providers and we hope you choose TransitCare to get you out and about.
Why Choose TransitCare
Driver service and care
Our friendly professional drivers love what they do and show compassion and respect for our clients every day.
They go through an extensive security screening process including a police check. Their training includes first aid, CPR, client service and assisting people with disabilities or mobility needs. On the road our drivers are trained to drive gently and ensure all passengers have a comfortable trip. This means that from your door to your appointment, your experience will be safe and supported.
We welcome feedback from your trip and drivers often receive compliments about our drivers.
Service Guidelines
Our service guidelines
TransitCare’s Client Handbook has important information about our services including
- How to book a trip or activity
- Paying for a TransitCare service
- What to do if there is a problem
- Our policies and procedures
- Your rights and responsibilities
Our policies and procedures set out these standards in detail.
