Contact us
Contact Us
Want to chat to a real person? Our TransitCare client service team is happy to help with:
- Booking a trip
- Changing or cancelling a booking
- Booking a social activity
- Updating your TransitCare profile, if your details have changed
- Help to access to your funding.
Our client service centre is open from 7am – 6pm Monday – Friday.
To make a booking
Call client service on 07 3422 7900 before 10am at least one business day before you want to travel.
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Leave a Message
We would love to hear from you - please provide your details below and our client service team will be in touch.
Our services during the holiday period
| Date | Brisbane | Cairns | Towsville | Gold Coast | Tamborine |
|---|---|---|---|---|---|
| Christmas Day 25 December 2025 | Closed | Closed | Closed | Closed | Closed |
| Boxing Day 26 December 2025 | Closed | Open | Renal Only | Closed | Closed |
| 27–28 December 2025 | Closed | Open | Open | Closed | Closed |
| 29–31 December 2025 | Closed | Open | Open | Closed | Open |
| New Years Day 1 January 2026 | Closed | Closed | Renal Only | Closed | Closed |
| 2 January 2026 | Closed | Open | Open | Closed | Open |
| 5 January 2026 ongoing | Open | Open | Open | Open | Open |
| Australia Day 26 January 2026 | Closed | Open | Renal Only | Closed | Closed |
When you book a trip during or after the holiday period, please make sure you allow for office closures and book at least one business day before your trip date. Call the Contact Centre on 07 3422 7900 if you have any questions about booking deadlines.
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Our locations
For details regarding our services in your area please use the Contact Us form to submit your enquiry. Please note that government support for our community transport services is not available for every location listed.